Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

  • Email address and password
  • Name and profile information
  • Language preferences and learning goals

Usage Information

  • Conversation history and learning progress
  • Scenarios completed and performance metrics
  • Device information and browser type

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our language learning services
  • Personalize your learning experience
  • Track your progress and provide feedback
  • Process payments and manage subscriptions
  • Send important updates and notifications
  • Provide customer support

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With service providers who assist in our operations

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@charlandoai.com

Support: Contact Support